11/04/94
Welcome to another Customer Hotline column. Over the last 5 months Philip
Colmer has been supplying you with information from Acorn`s Customer
Services department. Since becoming Support Information Services Manager
running SID (Acorn's Support Information database), he has lost contact with
the mainstream activities of the Customer Support department and he has
asked me to take on the responsibility of writing this column. My name is
Peter Dunn and I am one of the Software Support Specialists in the Customer
Support department.

* RISC OS tip number 1. When running old-style applications such as Logistix
under RISC OS, you will find that the amount of available memory for the
application is controlled by the NEXT slot under the Task Manager. If you
increase the size of the NEXT slot by dragging it to the right before
running such applications, you will find that the application has more
memory to use. Note that this does not apply to the PC Emulator which has a
new boot sequence on the Support disc.

* RISC OS tip number 2. If you ever used the serial port with Arthur 1.2,
you will know that it was necessary to use a software patch to get reliable
data transfer. Under RISC OS, this patch should not be loaded. Note that
the serial cables you presently use do not have to be modified.

This months application notes cover the View word processor package. The
first application note contains information on how to use extended
highlights with View and additional information on page layouts. The second
application note is a program which will allow you to print labels from a
View macro file. The demand for application notes has been very good over
the last few months and we are pleased that people are finding the notes
interesting.However, we would ask that when writing in for the application
notes you enclosed a A4 SAE. This will ensure our response time for sending
the application notes out is quicker.

We are commonly asked how to get colour output from the Video out ports of
both the Master 128 and BBC Model B and B+. On the BBC Model B the following
modification to the circuit board. 

On Issue 1 ,2 & 3 board a 470 picoFarad capacitor should be fitted between
the emitter of Q9 (identified by an "e" next to one leg) and the base of Q7
(the central Leg). 

On Issue 4 and later, the capacitor is on board and can be connected simply
by fitting link 39 which may be found next to the modulator in the far right
hand corner of the PCB.

On the BBC Model B+ link S26 should be made.

On Master 128 issue 1 boards a 470 PicoFarad capacitor should be connector
between the East Leg of R137 and the east leg of R153 which are located
directly to the east of the modulator. Connections should be made on the
component side of the PCB with the leads of the 470 PicoFarad capacitor
being soldered directly to the leads of the two resistors.

On Master 128 issue 2 boards link LK11 should be made.

With the release of the Acorn DTP package we have had a number of enquiries
on how to connect up Apple LaserWriters to the Archimedes. Below is a table
of the connections from the Archimedes serial port to the Apple LaserWriter and
how the various setup options should be set within the !PrinterPS
application supplied with RISC OS.